Information
★ Customer Care
Our customer care is available from Monday to Friday via email, just contact us on store@dyinginkyoto.com for the information needed.
We will be happy to help and answer any of the questions regarding the products and orders. Our team is ready to help you asap!
★ Policy
We use your personal data to provide and improve our service.
By using our services, you agree to the collection and use of information in accordance with this privacy policy.
The Company may use Personal Data for the following purposes: To provide and maintain our Service. To contact you. To provide you with news, special offers and general information about other goods, services and events. To manage your requests.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, marketing and your experience.
We may share your personal information with Service Providers to monitor and analyze the use of our Service or to contact you. Such as the shipping companies.
If you have any questions, you can contact us on store@dyinginkyoto.com.
★ Shipment
Beware to check the item's description for the shipping information, each products estimated time is included in the product description.
All orders may be subject to fees/duties depending on your country.
Unfortunately we can not calculate or cover these fees and the customer is responsible for the payment of respective charges, we do not have control over it.
For more information about your order contact us on store@dyinginkyoto.com while providing the order number and the information needed.
★ All Sales Are Final
We do not accept returns or refunds on any items.
Due to the exclusive nature of the pieces our stock is very limited, and it is not available for sizing correction.
Please always check if your shipping and order information is correct as it can not be modified after placing it.
In case of the packaging returns to us due to wrong address, the customer will be in charge of repaying of shipping prices for us to reship it.
Orders can only be eligible for exchanges/refunds in case there are critical errors, for exemple if the customer receive a defective/wrong item.